C10M10 - NHS health care premises - Hospitals (online)

Frequently Asked Questions

• Why train with Ember Compliance?

  At Ember Compliance, we're committed to helping fire and security professionals develop the knowledge, skills and confidence needed to work safely and competently.

  Our courses are delivered by experienced industry professionals who combine technical expertise with practical, real-world experience. Whether you're new to the industry or looking to expand your knowledge, our training is designed to be engaging, informative and directly applicable to your day-to-day role.

  We offer a range of classroom and live online courses, with many leading to nationally recognised RQF qualifications. Our focus is on supporting ongoing competence and professional development, helping technicians and businesses meet industry standards and best practice.

• Is this course suitable for beginners?

  This depends on the course you are booking.

  Many of our courses are suitable for learners who are new to the subject, while others are designed for experienced fire and security technicians or have specific prerequisites.

  Please check the course description and any entry requirements before booking. If you're unsure whether a course is right for you, we're always happy to help you choose the most appropriate option.

• Can I attend this course in a classroom instead?

  Yes. Many of our courses are available as both classroom and live online training, allowing you to choose the learning environment that suits you best.

  If a classroom version of this course is available, you'll find it listed alongside the online option on our website.

• Can I ask questions during the course?

  Absolutely.

  Our trainers encourage questions and discussion throughout every course, helping learners understand how the requirements apply in real-world situations. Whether you're looking for clarification on a technical topic or practical guidance based on your own experience, we're here to help.

• What equipment do I need to attend an online course?

  To take part in one of our live online courses, you'll need:

  • A computer or laptop (a larger screen is recommended for the best learning experience)
  • A reliable internet connection
  • Speakers or headphones
  • A microphone so you can participate in discussions
  • A webcam (required for courses or assessments where learner identity or attendance must be verified)

  We'll send full joining instructions before your course, including any software requirements.

• How do I join the online course?

  Before your course, we'll email you everything you need to join, including your joining instructions, start time and the link to access the online training.

  We recommend joining a few minutes before the course starts to ensure your equipment is working correctly and you're ready to begin on time.

• What standard is covered?

  Each course is based on the current edition of the relevant British Standard, legislation or industry guidance, as detailed in the course description.

  Where standards are updated, we regularly review and update our training materials to reflect the latest requirements and industry best practice.

• How often should I refresh my knowledge?

  There is no single answer, as it depends on your role and the subjects you work with.

  Many technicians choose to refresh their knowledge whenever standards are updated, legislation changes or new technologies emerge. Regular CPD also helps maintain confidence and supports continued professional competence.

• Why does Ember Compliance focus on competence?

  At Ember Compliance, we believe training should do more than simply help learners attend a course or pass an assessment.

  Our aim is to support long-term professional competence by providing practical, relevant training that helps technicians apply their knowledge with confidence and continue developing throughout their careers.